{"id":587,"date":"2023-04-12T11:13:28","date_gmt":"2023-04-12T11:13:28","guid":{"rendered":"https:\/\/www.ma5.eu\/?post_type=project&p=587"},"modified":"2023-05-03T09:12:56","modified_gmt":"2023-05-03T09:12:56","slug":"quality-standards-audit-of-a-used-vehicle-programme","status":"publish","type":"project","link":"https:\/\/devsecureweb.com\/ma5staging\/project\/quality-standards-audit-of-a-used-vehicle-programme\/","title":{"rendered":"Quality Standards Audit of a Used Vehicle Programme"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero Section” _builder_version=”4.20.2″ background_enable_image=”off” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][et_pb_fullwidth_header title=”our projects” subhead=”Quality Standards Audit of a Used Vehicle Programme\u00a0” background_overlay_color=”rgba(0,0,0,0.8)” content_max_width=”800px” _builder_version=”4.20.2″ title_text_color=”gcid-3a61e87b-7191-426b-9504-67d68e8508be” title_font_size=”20px” title_line_height=”1.4em” content_font=”Poppins||||||||” content_font_size=”16px” content_letter_spacing=”1px” content_line_height=”2em” subhead_font=”Poppins|700|||||||” subhead_font_size=”48px” subhead_line_height=”1.2em” background_color=”rgba(255, 255, 255, 0)” background_image=”https:\/\/www.ma5.eu\/wp-content\/uploads\/2023\/03\/scott-graham-5fNmWej4tAA-unsplash-web-scaled.jpg” custom_button_one=”on” button_one_border_width=”1px” button_one_border_color=”rgba(255,255,255,0.3)” button_one_border_radius=”0px” button_one_letter_spacing=”1px” button_one_font=”Saira Extra Condensed|600||on|||||” button_one_icon=”$||divi||400″ button_one_icon_color=”#edbb5f” custom_button_two=”on” button_two_border_width=”1px” button_two_border_color=”rgba(255,255,255,0.3)” button_two_border_radius=”0px” button_two_letter_spacing=”1px” button_two_font=”Saira Extra Condensed|600||on|||||” button_two_icon=”$||divi||400″ button_two_icon_color=”#edbb5f” module_alignment=”right” custom_margin=”|||” custom_padding=”8%||121px|||” hover_enabled=”0″ button_one_text_color_hover=”#edbb5f” button_two_text_color_hover=”#edbb5f” button_one_bg_color_hover=”rgba(0,0,0,0)” button_two_bg_color_hover=”rgba(0,0,0,0)” global_colors_info=”{%22gcid-3a61e87b-7191-426b-9504-67d68e8508be%22:%91%22title_text_color%22%93}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#edbb5f” button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#edbb5f” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”rgba(0,0,0,0)” button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”rgba(0,0,0,0)” theme_builder_area=”post_content” title_text=”scott-graham-5fNmWej4tAA-unsplash-web” sticky_enabled=”0″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Blog” _builder_version=”4.16″ custom_margin=”-2px|||||” custom_padding=”100px|0px|100px|0px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” max_width=”1440px” module_alignment=”center” min_height=”288.6px” custom_margin=”-196px|auto||324px||” custom_padding=”|0px||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.20.2″ _module_preset=”default” text_font=”Source Sans Pro||||||||” text_line_height=”1.5em” header_font=”Poppins|700|||||||” header_2_font=”Poppins|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” background_color=”#FFFFFF” custom_margin=”|2em||2em|false|true” custom_padding=”3em|3em|3em|3em|true|true” box_shadow_style=”preset3″ global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Summary<\/h1>\n

 <\/p>\n

Unannounced visits<\/b>.<\/h2>\n

A team of eight industry specialists makes unannounced visits to the retailer network to ensure standards are maintained. Working with the same client for 10 years, we matured this system from paper-based checklists to the latest online digital tools.<\/p>\n

Improving retail<\/b>.<\/h2>\n

We structured the audits with the express aim to improve the client\u2019s retail network, both by enhancing the customer experience and by maximising sales.<\/p>\n

Digital = crucial<\/b>.<\/h2>\n

Digital recordings are a crucial element of the audits, as retailers\u2019 failure to comply with the manufacturer standards can result in a substantial financial penalty.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” max_width=”1440px” module_alignment=”center” min_height=”288.6px” custom_margin=”-196px|auto||324px||” custom_padding=”|0px||||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.ma5.eu\/wp-content\/uploads\/2023\/03\/scott-graham-5fNmWej4tAA-unsplash-web-scaled.jpg” title_text=”scott-graham-5fNmWej4tAA-unsplash-web” _builder_version=”4.20.2″ _module_preset=”default” max_width=”100%” module_alignment=”center” custom_margin=”||40px||false|false” hover_enabled=”0″ box_shadow_style=”preset4″ box_shadow_horizontal=”-80px” box_shadow_vertical=”50px” box_shadow_color=”rgba(12,12,12,0.03)” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_accordion icon_color=”#00935e” _builder_version=”4.20.2″ _module_preset=”default” toggle_font=”Poppins|700|||||||” border_width_all=”2px” border_color_all=”#00935e” global_colors_info=”{%22gcid-3a61e87b-7191-426b-9504-67d68e8508be%22:%91%22icon_color%22,%22border_color_all%22%93}” theme_builder_area=”post_content”][et_pb_accordion_item title=”Customer type” open=”off” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” toggle_font=”Poppins|700|||||||” theme_builder_area=”post_content”]<\/p>\n

    \n
  • Premium Brand OEM<\/li>\n
  • National Sales Company<\/li>\n<\/ul>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=”Project type” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n

      \n
    • On-site visits to entire retailer network<\/li>\n<\/ul>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=”Objectives” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n

        \n
      • Measure retail network compliance with programme standards<\/li>\n
      • Ensure a consistent approach<\/li>\n
      • Provide a \u2018live\u2019 reporting suite<\/li>\n
      • Create a percentage-based scoring system with Pass\/Fail and national-regional analysis<\/li>\n
      • Communicate results to retailers<\/li>\n<\/ul>\n

        [\/et_pb_accordion_item][et_pb_accordion_item title=”Methodology” _builder_version=”4.20.2″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” open=”off” sticky_enabled=”0″]<\/p>\n

          \n
        • Create an audit list featuring a scoring matrix with a different weighting of the various questions<\/li>\n
        • Train a six-person audit team<\/li>\n
        • Make unannounced annual visits to retailers, with analysis of:\n
            \n
          • \n

            Online presentation of vehicles<\/p>\n<\/li>\n

          • \n

            Physical display of vehicles<\/p>\n<\/li>\n

          • \n

            Preparation standards<\/p>\n<\/li>\n

          • \n

            Vehicle paperwork and evidence of work done<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

          • Visits have higher frequency in case of compliance issues<\/li>\n
          • Escalation process, depending on failure level<\/li>\n
          • Monthly meeting with car manufacturer to discuss ongoing audits and progress<\/li>\n<\/ul>\n

            [\/et_pb_accordion_item][et_pb_accordion_item title=”Results” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n

              \n
            • A complete review of network\u2019s compliance with OEM\u2019s used vehicle programme<\/li>\n
            • Customer experience improving year on year<\/li>\n
            • More than 1500 audits completed \u2013 no complaints or challenges received<\/li>\n<\/ul>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”Learning” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”on”]<\/p>\n

                \n
              • It is possible to have a cost-effective programme that ensures a retail network achieves two distinct objectives at the same time: deliver on quality standards, and improve operations.<\/li>\n
              • By continuous improvement, the audit has been perfected each year, and adapted to the changing retail environment.<\/li>\n<\/ul>\n

                [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

                Summary   Unannounced visits. A team of eight industry specialists makes unannounced visits to the retailer network to ensure standards are maintained. Working with the same client for 10 years, we matured this system from paper-based checklists to the latest online digital tools. Improving retail. We structured the audits with the express aim to improve […]<\/p>\n","protected":false},"author":1,"featured_media":170,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oct_exclude_from_cache":false,"footnotes":""},"project_category":[],"project_tag":[],"class_list":["post-587","project","type-project","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/project\/587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/comments?post=587"}],"version-history":[{"count":3,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/project\/587\/revisions"}],"predecessor-version":[{"id":591,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/project\/587\/revisions\/591"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/media\/170"}],"wp:attachment":[{"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/media?parent=587"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/project_category?post=587"},{"taxonomy":"project_tag","embeddable":true,"href":"https:\/\/devsecureweb.com\/ma5staging\/wp-json\/wp\/v2\/project_tag?post=587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}